Privacy Policy

Last updated: September 2025

Information We Collect

When you use our services, we collect information necessary to provide pet waste removal services:

• Contact Information: Name, email address, phone number
• Service Address: Property address where services are performed
• Pet Information: Number of dogs, yard size, and any special instructions
• Booking Details: Service dates, preferences, and payment information

How We Use Your Information

We use your information to:

• Provide and improve our pet waste removal services
• Communicate with you about bookings and services
• Send service confirmations and photo proof
• Process payments and maintain service records
• Respond to customer service requests

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only:

• With your consent
• To comply with legal obligations
• With service providers who help us operate our business (payment processors, email services)

Payment Information

When online payments are enabled, credit card information will be processed securely through Stripe. We do not store credit card numbers on our servers.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Rights

You have the right to:

• Access and update your personal information
• Request deletion of your account and data
• Opt out of marketing communications
• Request a copy of your data

Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: privacy@lilyspooppatrol.ca
• Phone: (647) 878-6982

This Privacy Policy may be updated periodically. We will notify you of any material changes.