Terms of Service
Last updated: September 2025
Service Agreement
By booking services with Lily's Poop Patrol, you agree to these terms and conditions.
Services Provided
Lily's Poop Patrol provides pet waste removal services including:
- Regular waste removal (weekly, bi-weekly, or one-time)
- Spring cleanup services with deodorizer and sanitization
- Commercial property waste management
- Photo documentation of completed work (available upon request)
Pricing and Payment
- Current pricing is available on our Pricing page
- We accept cash, credit cards, and e-transfer
- Online payment processing through Stripe (when enabled)
- Prices may change with 30 days notice
Scheduling and Access
- Service windows are approximate (e.g., 8-11am)
- Access to property is required during scheduled time
- Gate codes or access instructions must be provided at booking
- Services may be rescheduled due to weather or safety concerns
Cancellation and Rescheduling
- 24-hour notice required for cancellations or reschedules
- No charge for weather-related rescheduling
- Late cancellations may incur service charges
Property Access and Safety
- Customers must ensure safe access to service areas
- Notify us of any hazards (aggressive dogs, unsafe conditions)
- We reserve the right to refuse service for safety reasons
- Damage to property will be reported and addressed
Liability and Insurance
- Lily's Poop Patrol carries liability insurance
- Claims must be reported within 24 hours of service
- Liability limited to direct damages from our services
- Not responsible for pre-existing property conditions
- Photos of properly secured gates and access points are taken for documentation
Service Guarantee
We guarantee your satisfaction. If you're not happy with our service, contact us within 24 hours and we'll return the same day to make it right at no charge.
Privacy
Your privacy is important to us. Please review our Privacy Policy for information about how we collect and use your data.
Dispute Resolution
Any disputes will be resolved through good faith discussion. If needed, disputes will be governed by Ontario law.
Contact Information
Questions about these terms?
- Email: info@lilyspooppatrol.ca
- Phone: (647) 878-6982
These terms may be updated periodically. Continued use of our services constitutes acceptance of any changes.